Thinking about continuous improvement the other day I tried to figure out what makes a continuous improvement process work and what makes it stick, these are my thoughts:
- It should be a slow, gradual process of change, no “sudden movements”.
- It should be a continuous flow of change, no settling down into a rut.
- It should be a culture, not a bunch of individuals with ideas.
- It should be unanimously accepted.
- It should be measurable.
- It should be celebrated.
- It should be evangelized.
- There should be room for failure, and for success.
- It should be rewarded.
- It should be encouraged.
- It should become default behaviour.
- It should be transparent.
What else?